Set up and Manage Form CRS and other Disclosures
Allows the Compliance / Legal teams to setup Form CRS and other disclosures data on the GRACE Compliance Portal, send it for review and manage the release process. It will also keep track of versions as they undergo change. Disclosures will also keep track of the conflicts data and disciplinary history information that need to go with it. Disclosures can be sent to selected client or clients either as an E-Mail Link, attachment to E-mail or to the Client Portal
Enable Advisors and Reps to get the latest Disclosure documents on their My Portal
It allows them functions to access the latest documents on their My Portal so they can click and send it to clients thru emails or to the Client Portal if they have their clients set up on the GRACE Client Portal.
Keeps track of Client Acknowledgement
It provides functions for the Client’s to accept and view the disclosures and Form CRS on their Client portal and record their acceptance allowing the books and records to be updated.
Offers Client Management Portal
Client facing staff can gather and manage Client Information including client risk profile, objectives investment experience, do contact management. Portfolio creation as per guidelines, sending and receiving information from clients, monitoring their portfolio to their satisfaction, forwarding, managing and monitoring status of account opening, product suitability and other functions with compliance can also be undertaken here
Tools for Client Product Selection
Functions for Advisors / Reps to see product and their risk characteristics for each client type and alternatives as per the compliance guidelines and record pros and cons based on individual client’s need and objectives. The Client Management team can record notes on why the selection and alternate recommendations were made and share with client for them to agree / disagree on the recommendation and view histories of client conversations and feed backs
My Portal for all Staff
Offers Online Portal to all Users to submit their compliance obligations like pre-trade approval requests, gifts, political donations, outside business activities, U4 and others to Compliance officers
Compliance officers will be able to approve, reject or ask for more information to monitor staff through the information they submit and identify conflicts with defined procedures
Secure Client Portal
Allows Clients to have online, mobile access to all their information, be able to interact with their advisors, reps and the organization for all of their needs in a secure seamless way, anytime and anywhere to answer all their questions, do secure document sharing and see their transactions, holdings, fees and get a real time view of their portfolio.
Manage Policies and Procedures
All of the Policies and Procedures of the organization can be centrally managed using this function along with Review, Comments, Version History and Release Management. All aspects of the Reg BI must be covered in the policies and procedures.
Get Online Attestation
Attestation templates can be set up for all compliance activities that the staff, advisors / reps need to attest on in addition to policies and procedures. These attestations can be sent out on a periodic basis to user groups/ users, as well as and when needed and the attestors can attest them online. Reminders can be sent for people who have not signed their attestations. Attestation dashboard can help monitor the status.
Conduct Online Training
Training needs to be provided to the staff for all aspects of RegBI. Customized online training can be set up with provisions for testing after it to make sure staff, advisors / reps are well trained on all aspect of the Best Interest requirements. The training dashboard will provide detailed information on trainings undertaken and status of training.
Offer Standardized Method for Client Risk Classification and Scoring
Manage Client Risk Classification based on their risk profiles to manage the type of products that may be offered to the type of client as well as standard fee structures that may be offered.
Offers Communications Tracking Dashboard
It provides a communications dashboard, so all the clients who have received disclosures and those that have not can be tracked quickly and measures taken to ensure clients receive their disclosures.
Conduct Product Governance
Helps manage the repository of products that are offered by the organization, their characteristics, risks, fees, expenses, costs and performance as well as the alternate equivalent products that may be offered, suitability notes for reps and advisors to use, and scan market for new products periodically to identify more suitable products
Manage Conflicts Repository
All fees received for third party activities are documented and retained in the Conflicts Repository As part of the Compliance Process Reps, Advisors can report their Outside Business Activities, product commissions received and other conflicts as well as their U4 / U5 to Compliance, which can be reviewed. Any conflicts that need to be shown in Form CRS or other disclosures can be picked up from here.
Manage Disciplinary History
Disciplinary History of Advisors/ Reps and any organizational failures can also be recorded and maintained to be included in Form CRS and other disclosures where needed.
Conduct Suitability Review
Client Management staff – advisors / reps can send the client selections for compliance approval and see their notes and status of approval online before they forward any recommendations to clients. All notes between them and compliance staff as well as between them and clients will be maintained on the system for audit trail
Manage Account Opening
Post Suitability review and client acceptance, Account opening processes will be managed by compliance. All relevant disclosures must be shared with client before the account opening process and online confirmation can taken from clients.
Do Client Due Diligence
Client Due Diligence processes to verify various checks and processes for account opening can be undertaken and proof of verification gathered and reviewed in the system. Secure document sharing with the client can also be undertaken
Conduct Automated AML
Automated AML verification of client information against sanctions list, beneficiary ownership and adverse media can be undertaken on the click of a button. Funds transfer monitoring can also checked for suspicious activity and issues managed where exist
Do Product Usage Surveillance
Monitor products being offered to clients during the various phases of discussion and conversion, risk / return characteristics of products being used by client and suggest any changes if they don’t match the client risk profile anymore.
Provide Sales Behaviour Oversight
Monitor the communications between staff and clients for faulty suggestions, faulty behaviours , conduct trade monitoring and personal trade monitoring for to ensure the transactions are in line with client commitments and monitor fees and billing to identify excessive fees
Use Dashboards for Trends
Use of specific dashboards for compliance, communication, conduct risk, training, attestation, trade monitoring etc with slice and dice of information, trend charts, red alerts, easy to search and retrieve data and reports, help identify and monitor risks and issues as they arise for quick mitigation
Be Compliant and Manage Clients
Web based / Mobile / Tablet enabled system can help you grow your clients and provide them the transparency and instant access through Client Portal and help your staff use information to stay connected with clients anytime, anywhere
Efficiency in Product Governance
Centrally managed Product Governance allows organizations to help Advisors and Representatives follow the guidelines without Ambiguity for organization and Advisors and Reps.
Powerful CRM integrated to the system
Powerful integrated CRM helps Advisors/ Reps gets tools to suggest right products and capture client information and notes on all recommendations to prove best interest behaviour
Integrated End-to-End Solution creates great efficiency
An integrated streamlined approach to client management connecting client management front office, compliance back office and clients in a single system helps you manage your clients efficiently
Integrated data for Surveillance
Management from a single integrated source of data allows surveillance functions to be done on sales patterns, trade patterns and recommendations to stay on top of compliance violations
Client made Happy through Transparency
Client Portal gives latest updates of holdings, portfolio, transactions, fees and billing and financial plan to clients on their mobile / tablet / web where ever they are for complete transparency and allows them to interact with organization’s staff at all times for great customer service.
Client AML and Transaction Monitoring part of the process
Ensuring transaction monitoring through automated data gathering and automatic red flagging of trades based on restrictions and watchlists
Integrated Trade Monitoring
Aggregated and automated trade monitoring from multiple custodian feeds and graphical trend analysis to help monitor best execution, fair client allocation, and identify front running patterns
Easy Workflows for Internal Approvals
Online Forms for reporting and Approval Workflows for staff ensures compliance services them quickly and improves processing efficiency
Market Disclosures streamlined from a single source
Market Disclosures , review and release and sharing of market disclosure with clients made easy for quick delivery and monitoring that it has been delivered and acknowledged
Client Portfolio Drift can be easily identified
Client Portfolio drift monitoring can be done anytime to ensure that organization follows clients requirements and ensure there are no risky products being sold.
Fees and Billing violations can be avoided
Fees and Billing of clients can be monitored against defined client contracts to avoid violations
Regulatory examinations can be handled with confidence
Examinations from regulators can be faced with confidence. Open transparent process for Compliance can be proven through the single source of processes and books and records
Online Dashboards of Actionable Items
Everyone can have a dashboard of their own action items, alerts, followup status and other actionable items at all times with easy drill down to details whether it be the client management staff or compliance staff or clients themselves
Organization Ownership of Data
Organizations suffer when key risk and compliance staff leaves. The information is scattered if maintained solely by individuals and are lying on disks in various forms. GRACE becomes the single central repository of documents, data and processes enabling continuity even when key people leave the organization
Single Source of Truth for the Organization
By integrating the front middle and back, the clients, client management group and clients all are having a single source of truth for the information
Easy to Integrate and Customize
GRACE offers easy integration with organizational source systems to enhance the functionality and extend it at low costs. This is a great benefit for back office compliance team, who can bring in all the relevant data into a single system through automated process allowing them to focus on compliance instead of data gathering
Comes with Pre-built integration
GRACE offers comes with pre-built integration with various industry systems for AML, Personal Trade Monitoring. Organizations get the benefit of these sources when they buy our system
No spend on Integration of Spot Solutions
Organizations buy spot solutions and face tough challenges to integrate them to create a common information base. Integration proves to be costly operation because of multiple technologies, time, effort spent and resources needed. Sometimes after all the money is spent it, still does not still meet the user needs. GRACE, by being already integrated reduces the unwanted spend, at the same time providing the information users need.
Enormous Cost Savings
Enormous costs savings in unwanted labor for audits and examinations, avoid regulatory fines, legal costs, reputation risks and empowers the organization in managing risks.
Easy to use Automated Workflows for Efficiency
Useful workflows, alerts and dashboard red marks to ensure activities are undertaken on time.
Client Complaints can be managed
Client complaints can be received online to ensure that action can be taken early.Managing customers and reducing complaints quickly can result in client happiness and more business
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